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Q: Who is in the wrong here?
For the past month our pharmacy had been working under a relief pharmacist. Not the boss, a stand in until the real pharmacist came in. A lady customer came into the pharmacy looking to refill her med of Avapro. Her insurance wouldn’t pay for it so the pharmacist told me to call the insurance to see what they would pay for. I did that and told her the substituted drugs. She then wanted to know, as I was checking out her other meds at the register, how much Avapro would cost if she got it cash. I was busy so the Pharmacist took it upon his self to look it up because he didn’t want to wait for me. He looked on some google site for the price and finds that “You Can Buy The Generic For Avapro Now’ and proceeds to tell the customer that there is a generic out now. I thought this was fishy b/c why didn’t the insurance company tell me to run the generic. So I look it up. There is no legal available generic for Avapro. I read that the Pardon for Avapro hasn’t expired yet. I try to tell him this, showing him legal documentation and he blurts out in front of my customer “there isn’t a generic b/c the ‘queen bee’ says there isn’t one.’ The customer replies “I just wanted to know the price” I looked up the price and told her and she left. I tried to explain myself to him and he said I was ‘full of it’ and “don’t tell me how to do my job”~! The reason I was so concerned in the first place was because I didn’t want to loose our customer. I didn’t want her to think there was a generic but we couldn’t get it and leave to go find it at another pharmacy. Who is in the wrong. Should I’ve kept my mouth shut (b/c technicians should NEVER council the patient) Or stand there as he gave her false information. I am really ticked about this. Let me know your opinion.
A: A lot of us have an idiot for a boss, you should quit and get a job where your customer service skills will be appreciated. Honestly, it’s tough working for people, I have to get a new job every year because I get sick of it, the only way I get through my day is to not take my job seriously, I don’t get paid well enough to be all stressed out about some dumb job. Next time just say whatever and flip him off when he leaves.
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